Returns & Refunds

Returns & refunds

We want you to love what arrives.

If something isn't right we'll make it right. Reach out within 14 days and we will handle your message with complete discretion.

Our policy

Two types of orders. Two policies.

  • LOOSE PRODUCTS

    Individual products purchased from our collection can be returned within 14 days of delivery. Items must be unworn, in original condition and in their original packaging. Contact us first at info@chokerz.store before sending anything back.

  • MYSTERY SUBSCRIPTION GIFTS

    Mystery gifts are curated with intention what arrives might surprise you in ways you didn't expect. Give it a night. Put it on. See what happens. If something is genuinely wrong damaged, defective reach out within 14 days and we'll always make it right. Mystery subscription gifts are non-returnable once the pouch has been opened. By subscribing you acknowledge that each gift is personally curated for you and cannot be returned once revealed.

How to return

Three steps.

  • 01 — CONTACT US FIRST

    Email info@chokerz.store before sending anything back. Tell us what happened and we'll advise on the best solution. Do not send items back without contacting us first.

  • 02 — SEND IT BACK

    We'll provide a return address once your return is approved. Items must be securely packaged. Return shipping costs are the responsibility of the customer unless the item is damaged or defective.

  • 03 — REFUND OR EXCHANGE

    Once we receive and inspect the item your refund will be processed within 10 business days to your original payment method. Or choose an exchange for something else from the collection.

Damaged or defective items

Always our responsibility.

If your item arrives damaged or defective we will always replace it or refund it. Send a clear photo of the damage to info@chokerz.store within 7 days of delivery before wearing or using the item. We assess each case individually. Damage that occurs through use, pulling, or mishandling after delivery is not covered under our returns policy.

Cancelling your subscription

Cancel anytime. No questions.

Cancelling your subscription is separate from returns. You can cancel directly from your account portal at any time no phone calls, no forms, no judgment. Cancellation stops future charges. If your current month's gift has already shipped it will still be delivered.

Common questions

Quick answers.

  • I DON'T LOVE MY MYSTERY GIFT

    Mystery gifts are curated with intention what arrives might surprise you in ways you didn't expect. Give it a night. Put it on. See what happens. Mystery subscription gifts are non-returnable once the pouch has been opened. If something is genuinely wrong damaged or defective reach out within 14 days and we'll make it right.

  • MY ITEM ARRIVED DAMAGED

    Send a clear photo to info@chokerz.store within 7 days of delivery before wearing or using the item. We assess each case individually and replace or refund genuine manufacturing defects immediately.

  • HOW LONG DOES MY REFUND TAKE?

    Once we receive and inspect the returned item your refund is processed within 5-7 business days to your original payment method.

  • CAN I EXCHANGE INSTEAD OF REFUND?

    Yes if you prefer an exchange for a different piece from our collection just let us know when you contact us. We'll sort it out together.

Still have a question?

We're here.

Reach out anytime. We will respond within 24 hours on working days.

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